Pacific Edge AI

Pacific Edge AI is a Vancouver-based AI consulting firm building custom AI voice agents, appointment automation, and workflow systems specifically for local small and mid-size businesses across the Lower Mainland. The company focuses on hospitality, wellness, trades, retail, and professional services—industries where missed calls, empty appointment slots, and slow lead response directly impact revenue.

Overview

Founded by operators who automated these workflows for their own businesses first, Pacific Edge AI differentiates by delivering working prototypes within the first week and completing full deployment within 2-3 weeks. The firm offers transparent fixed pricing, face-to-face workflow mapping in Vancouver, and a 30-day money-back guarantee to eliminate buyer risk. Core product "Janice" is an AI employee handling phone calls, reviews, bookings, and customer follow-ups 24/7.

Services

AI Voice Receptionists (Janice)

24/7 AI-powered call answering and lead capture system that:

• Answers every inbound call in seconds, texts back missed calls within 23 seconds
• Books appointments directly into existing calendars (Google, Outlook, Cal.com)
• Qualifies leads and routes complex inquiries to appropriate team members
• Sends automated follow-ups and waitlist notifications
• Handles after-hours inquiries with same-day response

Appointment & Cancellation Management

Automated slot-filling from waitlists when cancellations occur, reducing revenue leakage from empty schedules. System monitors calendar for gaps, texts waitlisted customers, and books replacements—often within minutes, including overnight.

Review Response Automation

AI drafts on-brand replies to every Google, Yelp, and Facebook review in seconds for business owner approval. System also prompts satisfied customers for 5-star reviews post-service, increasing review volume and average rating.

Custom AI Workflow Builds

Beyond core voice and scheduling automation, Pacific Edge builds custom workflows around:

• Lead scoring and automated CRM enrichment
• Invoice and payment follow-up sequences
• Customer retention and reactivation campaigns
• Multi-location coordination and reporting
• Integration with existing booking, payment, and management systems

Training & Ongoing Support

Every deployment includes in-person or video training in plain English (no technical jargon), live dashboard access showing real-time metrics (calls answered, jobs booked, revenue recovered), and ongoing optimization as business needs evolve.

Industry Focus

Pacific Edge AI serves five core Vancouver-area industries with proven automation playbooks:

• Dental & Health Clinics — New patient intake, no-show reduction, recall automation
• Restaurants & Food Service — Reservation management, review response, table optimization
• Salons, Spas & Wellness — Chair utilization, rebooking automation, after-hours DM handling
• Trades & Home Services — Quote follow-up, job confirmation, on-site call handling
• Retail & Local Shops — Customer retention, Q&A automation, slow-week recovery campaigns

Approach

Pacific Edge operates on a five-step process designed for non-technical business owners:

1. Discovery Call (15 minutes) — Learn business model, identify time/money leaks, pinpoint highest-impact automation opportunities. No sales pitch.
2. Deep-Dive Session (60 minutes) — Focused workflow mapping to find bottlenecks and determine which automations deliver fastest ROI.
3. Custom Build — Design and build AI workflows with proven tools, delivering working prototype within first week (not slide deck or roadmap).
4. Launch & Train — Full deployment with team training in plain English, ensuring comfort before handoff.
5. Optimize & Support — Ongoing monitoring, refinement, and scaling as business grows.

Engagements run for initial 6-month terms (long enough to build, deploy, train, and prove ROI) with transparent pricing agreed upfront. First month is complimentary—clients see results before payment obligations begin. If the system doesn't fit, full refund with no strings.

Integration with existing tools including Dentrix, Open Dental, OpenTable, Toast, Fresha, Vagaro, Mindbody, Jobber, ServiceTitan, Square, Shopify, and most calendar, booking, and payment platforms. Custom integrations built for tools not on standard list.

Locations & Contact

Pacific Edge AI is based in Vancouver, BC and serves businesses across the Lower Mainland including Burnaby, New Westminster, Surrey, Langley, North Shore, Tri-Cities, Richmond, and Delta. The firm offers face-to-face meetings at client locations to map workflows and understand local market context. Contact at hello@pacificedge.ai or through pacificedge.ai for free discovery calls.